Service & Support
Our commitment doesn't end at delivery. We provide comprehensive maintenance, repair, and technical support to keep your equipment running at peak performance.
Our Service Offerings
Preventive Maintenance
Scheduled maintenance visits to inspect, clean, lubricate, and test your medical equipment — preventing breakdowns before they happen.
- Scheduled service visits
- Full equipment inspection
- Parts replacement
- Performance testing
Emergency Repair
Fast-response emergency repair service for critical equipment failures. Our technicians are available to minimize downtime in your facility.
- Rapid response times
- Certified technicians
- Genuine spare parts
- On-site or workshop repair
Calibration & Compliance
Ensure your equipment meets regulatory standards with our professional calibration and compliance verification services.
- Calibration certificates
- Regulatory compliance checks
- Accuracy verification
- Documentation & reporting
Annual Maintenance Contracts
Comprehensive annual service agreements that cover all your equipment maintenance needs under one predictable cost.
- All-inclusive coverage
- Priority response
- Quarterly inspections
- Discounted parts & labor
Installation & Commissioning
Professional installation and commissioning of new medical equipment, ensuring everything is set up correctly from day one.
- Site preparation guidance
- Professional installation
- System commissioning
- Handover documentation
Technical Support
Ongoing technical support and consultation for your clinical and biomedical engineering teams — by phone, remote, or on-site.
- Phone & remote support
- On-site assistance
- User training
- Technical documentation
Maintenance Contract Plans
Choose the level of coverage that fits your facility's needs. All plans include certified technicians and genuine parts.
Basic
Essential coverage for smaller facilities
- Annual inspection visit
- Phone technical support
- Calibration certificate
- 10% discount on repairs
Standard
Comprehensive coverage for most facilities
- Quarterly maintenance visits
- Priority phone & on-site support
- Calibration & compliance checks
- 20% discount on parts & labor
- Emergency response within 48hrs
Premium
Full-coverage for critical care environments
- Monthly maintenance visits
- 24/7 emergency response
- All parts & labor included
- Loaner equipment during repairs
- Dedicated account manager
- Annual compliance audit
Need Immediate Support?
Call us directly or send a message and our technical team will respond promptly.